Cotswold Property Lettings
Cotswold Property Lettings


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BOOKING TERMS AND CONDITIONS

CONTRACT

Cotswold Property Lettings (CPL) act as Agent between the Property Owners (Owner) and the holidaymaker (Tenant) and are not principals. The contract will be entered into upon CPL issuing a confirmation form on behalf of the Owner and will be subject to the Booking Conditions.

The booking of the property shall be in the name of the person who signs the booking form (the Tenant) who shall be responsible for the actions of all persons included on the form and should ensure that they are aware of and comply with the Booking Terms and Conditions.

LIABILITY

CPL acts only as Agent for the Owner and can give no guarantee or warranty as to the state of the condition of the property.

CPL acts only as Agent for the Owner and will not be liable for any act, neglect or default on the part of the Owner or any other person not within their employ or otherwise under their control, nor for any accident, damage, loss, injury, expense or inconvenience, whether to person or property, which the Tenant or any other person may suffer or incur arising out of, or in any way connected with the letting.

The Owner accepts no responsibility for loss or damage to the Tenant's possessions on the Owner's property or land.

All property details and information about facilities and local amenities are given in good faith and CPL uses its best endeavours to ensure accuracy of such information but cannot accept any responsibility or liability for any loss or damage.

PAYMENT

A deposit of 25% of the full rental price plus £10.00 (+VAT) booking fee is required with the booking form. The balance of the full rental must be paid 6 weeks prior to the start date of the holiday. If the start date of the holiday is less than six weeks away or you are booking a Short Break, then the full rental amount should be sent with the booking form. When the balance of the rental is received travel directions and key arrangements will be forwarded.

METHOD OF PAYMENT

Payments may be made by cheque, credit card or debit card . Cheques should be made payable to Cotswold Property Lettings. A charge will be made for credit card bookings (currently 2%). No charge will be made for payments by debit card (except for non-UK debit cards).

OVERSEAS BOOKINGS

Overseas bookings may be made by Sterling bank draft. Bank charges incurred by overseas payments will be charged to the Tenant.

VAT

Where applicable VAT (Value Added Tax) is included in the rental (currently charged at 20%).

INVENTORY

If an Inventory is provided in the property, it is advisable to check this and report any discrepancies either to the Owner or Housekeeper within 24 hours of arrival.

CANCELLATION

If a booking is cancelled in writing more than six weeks prior to the start date of the holiday, all efforts will be made by CPL to re-let the property for the Owner, and if successful, your deposit will be refunded less 10% administration fee +VAT. If CPL cannot re-let the property, the deposit is forfeit and you may be able to claim on your Cancellation Insurance (see below).

If a booking is cancelled less than six weeks prior to the start date of the holiday, the full rental cost is forfeit unless CPL can re-let the property for the Owner, and if successful, the full amount will be refunded less 15% administration charge +VAT. If CPL cannot re-let the property, the full rental is forfeit and you may be able to claim on your Cancellation Insurance (see below).

CANCELLATION INSURANCE

We strongly recommend that you arrange adequate holiday cancellation insurance.

PERIOD OF HIRE

Lettings are for a maximum of four weeks and properties are available for occupation from 3.00p.m. on the day of arrival and must be vacated by 10.00 a.m. on the day of departure unless otherwise notified in writing. The Tenant will be liable for any costs of whatsoever nature incurred because of an unauthorised extension.

TENANT'S OBLIGATIONS
The Tenant agrees:

1. Not to exceed the maximum number of persons as stipulated in the description of each property.
2. To ensure that only the members of the party as named on the booking form occupy the property for holiday purposes only.
3. Not to sub-let the property, or any part of the property.
4. Only to bring such pets as are permitted and mentioned on the booking form
and to observe the condition relating to pets below.
5. To keep the property clean and in good order and be responsible for any breakages. The Owner will be entitled to deduct from the cautionary deposit the cost of remedying any breach of these obligations.
6. To pay for any losses or damages to the property caused by the Tenant or a member of their party (reasonable wear and tear excluded) unless the cost of making good such loss or damage can be fully recovered under any householder's insurance policies maintained by the Owner.
7. To allow the Owner or Agent reasonable access to the property for the purposes of inspection or to carry out any necessary repairs or maintenance provided reasonable notice is given to the Tenant.
8. To pay for any optional extras as listed in the description of each property.
Not to cause an annoyance or become a nuisance to occupants of adjoining properties.
9. To notify CPL immediately if your departure from the property is prior to the end of the period of hire in order that we may ensure that the property is secure.

PETS

Where pets are allowed this will be stated in the description of each property. They must be kept under strict control, must not be allowed of any furniture and must never be left unattended in the property or the garden. A weekly charge of £15.00 per pet will be made. Neither CPL or the Owner can accept responsibility for the safety of any pets. Although pets may not be allowed at some properties this does not guarantee that no pets have been at the property.

SMOKING

For the comfort of guests some Owners operate a non-smoking policy inside the property. If smoking is permitted please do not smoke in the bedrooms.

COMPLAINTS

Occasionally there may be a situation where there is a complaint and we would ask you to give us the opportunity of investigating the matter by:
1. Contact the Owner or housekeeper as shown on the booking form and ask for assistance.
2. If the problem is not resolved then contact CPL on 01386 858147 immediately and we will make every effort to ensure that the complaint is handled quickly and efficiently.
3. Under no circumstances can complaints which are raised after the holiday has ended be investigated when the Tenant has denied CPL or the Owner the opportunity of investigating the complaint and endeavouring to put matters right during the holiday.

NON-AVAILABILITY OF PROPERTY

If a property is not available for hire due to unforeseen circumstances, for example, fire damage, then CPL will use its endeavours to offer a suitable alternative, but if this is not possible then all monies paid by the Tenant will be refunded without deductions but the CPL will not incur any further liability of any kind.

ELIGIBILITY

In order to protect our Owners' interests CPL will not accept bookings from groups of single persons under the age of 21.

VALIDITY CLAUSE

If any term or provision in these Booking Terms and Conditions shall in whole or in part be held to any extent to be illegal or unenforceable under any enactment or rule of law that term or provision or part shall to that extent be deemed not to form part of this agreement and the enforceability of the remainder of this agreement shall not be affected.

PREVIOUS BROCHURES

This brochure and website and these Booking Terms and Conditions replace and supercede all previous brochures and websites and Booking Terms and Conditions

CLEANING

The property will be cleaned between lets and there is no extra charge for this service unless extra, heavy cleaning is required after you leave.

INTERNET

Where Internet is available in a property, neither CPL or the Owner can offer IT support or be held responsible for connectivity problems, loss of internet service or any other problems resulting from the use of the internet.

Last updated: Thursday 5th December 2013


© Cotswold Property Lettings, Saddlers Barn, Kennel Lane, High Street, Broadway, Worcestershire, WR12 7DP
Cotswold Property Lettings are self-catering holiday cottage agents based in the Cotswolds in England in the United Kingdom (UK).

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